There are two ways on how to book an appointment in an Apple Retail Store; one is to do it online and the second one is calling Apple. The usual choice is calling Apple for assistance in booking an appointment. When an Apple customer needs to book an appointment, and call Apple, Apple advisors are the ones who handles the calls. Customers usually think they are speaking directly to a representative from Apple store. When a customer dials an Apple Retail Store, the first one who answers on the other line are Apple advisors. The only way that a customer can speak with a representative directly at the store is to let the Apple advisor connect the call to the store.
Apple Advisors on the other hand are not just answering calls to find an appointment for customers. Advisors are also capable of assisting customers in technical aspects. Before an iPhone device is sent for an iPhone repair¸ there are troubleshooting steps that needs to be tried first before it is concluded as a hardware issue. Apple Advisors are knowledgeable about these and they can help customer troubleshoot the device over the phone before an iPhone repair.
It is easy to remember the steps that needs to be done. These are the three “R’s”. Restart, Reset, and Restore. Restart is the most basic and the most familiar with customers. Customer just needs to turn-off the device and turn it on again. If Restart does not work, do the Reset.
To do Reset, press and hold the home button and on/off button at the same time. Keep pressing and holding on for 15 seconds. After 15 seconds, let go of the buttons and turn on the device. Restart and Reset, solves most of software problems, such as screen responsive, applications missing and misbehaving. If Restart and Reset do not work, then do the Restore.
To Restore using iTunes, turn off the Apple device. Turn on the computer with the recent version of iTunes installed on it. Connect the iPhone to the computer using USB cable. Press and hold the on/off button and home button at the same time. Don’t let go of the buttons until the red iTunes icon with an arrow pointing upwards on the iPhone appears. Ones it appears, let go of the buttons. An option to restore or back-up the iPhone will appear on the computer’s screen.